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Branch Manager (Travel)

Posted 2 years ago

We are delighted to be working exclusively with our client, a Long Haul Travel Specialist, to assist them with the recruitment of a Branch Manager for their Belfast City Centre Store.

This is a truly fantastic opportunity for you to further your career in the Travel Trade.

Key Responibilities

  • You’ll be responsible for the profitability, leadership and motivational management of your team.
  • You’ll drive sales targets through support and influence of each team member offering coaching and training support and setting sales targets.
  • Store appearance is most important in customer engagement and you will be accountable for creating an environment where people want to work, and customers want to shop from.
  • Maximise revenue by meeting or exceeding customer needs and expectations on a daily basis.
  • Coach your team to ensure consistent achievement of monthly targets.
  • Lead the team to creating an in store culture where staff satisfaction and exceptional service (Connect, Discover, Create, Commit) is the norm.
  • Develop your team through regular reviews, performance decisions and PDR.
  • Maintain a good working relationship with preferred supplies and arrange in store training to continually improve product knowledge.
  • Design a strong local marketing plan to be implemented and reviewed regularly.
  • Understand the local business environment and have a plan in place detailing store strategy that gives us the competitive edge and assists with faster growth.
  • Identifying where local and potential customers are based and build contact with the different target groups and track results.
  • Manage and mentor new starters to help them settle into store and understand expectations.
  • Ensure that staff turnover is consistent with regional average.
  • Ensuring new starters are trained completely and supported in achieving their set targets.
  • Be accountable for customer complaints, handling them in a professional and efficient manner seeking a quick resolution.
  • Co-ordinate daily motivational buzz meetings and have clear daily, weekly and monthly plans in place for yourself and your team for reaching targets and delivering outstanding service.
  • Creating an awareness of expectations for the day.
  • Manage store administration and accounting processes by demonstrating high levels of accuracy.
  • Essential Criteria

  • Minimum of 2 years in a management position.
  • Minimum of 2 years in Travel Industry experience.
  • Proven ability to motivate and retain a sales team and produce results.
  • Ability to coach and develop people.
  • Demonstrated ability to problem solve and resolve conflict.
  • High degree of communication skills both written and verbal.
  • Ability to self-motivate, take responsibility of actions to drive a result.
  • Extra Information

    Applicants that are well traveled with a strong Sales & Managing backround will be considered. You MUST have a passion for Long Haul Travel. With a salary of £24,000 - £28,000 (depending on experience), attractive commission structure and an endless list of staff benefits on offer, this really is the perfect opportunity to make your move. For more information on the role call Chris on 07713 384202 or forward your CV to chris.quinn@recruitmentsolutionsni.co.uk

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